returns
RETURNS
Return orders are to be shipped to our warehouse located in the Gold Coast Australia within 14 days of delivery. Return shipping costs and applicable duties and/or taxes will vary for each country, and are at the cost of the customer.
To lodge your return please click here.
Our Warehouse and Head Office locations are unable to accept drop off returns. All returns must be shipped back to the return address provided in the returns portal.
Once your return request has been approved in the Returns Portal you will be sent an email with instructions on how to return your items. We aim to process returns within 2 business days of receiving your return parcel. Please note that delays in processing timeframes may occur during collection launches and sale/promotional periods.
To ensure safe delivery of your return you may want to include tracking and insurance. Please note we are not responsible for parcels lost or damaged in transit.
RETURN POLICY
Full-priced items can be returned within 14 days of delivery for 110% store credit, exchange or refund if returned in original condition and garment bags with swing tags attached, including orders placed using the Welcome Code.
Refunds are processed back to the original payment method (Credit Card, AfterPay, Zip, PayPal, Gift Card) excluding applicable restocking fees and original shipping costs. The original payment method cannot be updated or changed. Please allow up to 3 business days for the funds to appear in the original payment method once the return has been received and processed. Orders purchased using a Gift Card will be refunded back to the Gift Card.
Return fee for refunds: a $5 restocking fee will be deducted from refund returns to help cover restocking costs. This fee is not applicable to exchange or store credit returns.
Exchange requests are subject to stock availability at the time of the return being processed. We are not able to hold stock for exchange requests. Exchange orders will be dispatched once the return has been received and assessed.
INTERNATIONAL RETURN NOTE
Many countries have provisions that if imported goods are returned in the same (unaltered) condition with the same ownership, then some or all import duties and taxes may be refundable or exempt. Deiji Studios is not responsible for any import charges that arise from returns, this is the responsibility of the customer.
To help your return parcel pass through customs and duties, please include a note as below on your return freight label;
Returns: Returned Goods/Return for Refund
Faulty Returns: Return for Warranty/Repair
SALE POLICY
Sale and promotional items can be returned within 14 days of delivery for 100% store credit or exchange if returned in original condition and garment bags with swing tags attached. Refunds are not available on sale and promotional items.
Sale and promotional items marked with *final sale cannot be returned for exchange, store credit or refund. *final sale will be noted in the production description and checkout process.
IN-STORE RETURNS
Online orders can be dropped into our Byron Bay Concept Store during opening hours, ensuring the return has been lodged and approved in the returns portal prior. Our Paddington Concept Store can not accept online returns.
FAULTY ITEM
Please report any manufacturing garment faults to Customer Service within 14 days of delivery for a replacement, repair or refund, including clear images and a detailed description of the fault.
Items with manufacturing faults discovered after wear must be reported to Customer Service as above, within 3 months of purchase.
Items damaged due to incorrect garment care or general wear and tear are not considered faulty.
Customer Care
We are here to help. Our customer service team are available weekdays in AEDT.
For any return queries please email us at info@deijistudios.com, and our team will aim to respond to you within 3 business days.