returns

 

RETURNS

click here for the returns portal.

we aim to process return requests within 48 hours of receiving your return parcel. please note that slight delays may occur during collection launches and sale periods.

 

please note that we do not cover the costs of return shipping.

we accept returns on full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging. we reserve the right to reject returns that do not meet these criteria. we offer full refunds, exchanges, or 110% store credit. please note, we do not accept returns on discounted items or orders using promotional discounts, excluding the welcome 10% discount.

 

110% store credit

we offer store credit at 110% of your order value, with no expiry date, for full-priced items.

exchanges

we accept exchanges for full-priced items within 14 days of delivery, provided the desired style and size are in stock during the return period. if the item you require is unavailable, we recommend checking the product’s description for restock information, signing up for notifications, and opting for 110% store credit, or refund. 

if you require further assistance, please contact our customer service team at info@deijistudios.com.

 

christmas extended exchange offer

we are offering extended exchanges for the christmas period for full priced items purchased between december 1^st and december 17^th. the exchange request will need to be submitted via the returns portal by midnight december 31^st to redeem the offer.

 

refunds

we offer refunds for full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging. we reserve the right to reject returns that do not meet these criteria. once processed, the full value of the item(s) will be refunded to the original payment method, excluding any return shipping fees. please note that we cannot change card numbers or refund via a different method or to a different person.

after your refund has been processed, please allow up to 3 business days for the funds to appear back in your account, depending on your payment method. 

we do not offer refunds on gift cards or any discounted items, including those purchased with promotional discounts.

 

sale items

we offer 100% store credit only on sale items within 14 days of delivery, provided they are returned in their original condition and packaging. we do not offer refunds or exchanges. Products with *final sale are not eligible for store credit, refunds or exchanges.

 

faulty items

in the unfortunate event that your item arrives with manufacturing faults, please report this to customer service at info@deijistudios.com within 14 days of delivery for a replacement, repair, or refund.

items with manufacturing faults discovered after wear must be reported within 3 months of purchase. please note that items damaged due to incorrect garment care or general wear and tear are not considered faulty.

please email us to report a faulty item.

 

PLEASE NOTE

a receipt or proof of purchase is required, and items must be unworn and in their original condition with original packaging to be accepted and processed. we reserve the right to reject returns that show signs of wear or are in unsellable condition. we do not cover the costs of return shipping.

 

 

to initiate your return please click here.