shipping & returns

SHIPPING

 

we aim to ship all orders within 48 hours of receiving your order. please note that slight delays may occur during collection launches and sale periods.

 

orders over 250

we offer worldwide* free shipping for orders 250 and over.
*please note that for israel, there is a flat shipping rate of $80 aud, with no free shipping threshold due to regional restrictions.

orders under 250

australia: $10 standard or $15 express shipping via australia post.
new zealand: $15 flat rate express shipping via australia post.
rest of the world: individual rates are calculated at check out. duties and taxes are not included.

 

shipping confirmation will be sent to your email and you will receive tracking updates via australia post or dhl express. signature is required upon delivery, and we recommend checking updates as we are not liable for packages once signed for. if you are unable to be contacted upon delivery and the goods are returned to us, you will be refunded minus an $80 aud return shipping fee.

 

TAXES AND DUTIES

for orders outside the uk, canada, and australia, taxes and duties may apply, as determined by your local customs authorities. we cannot alter the value of your order on the commercial invoice, and any additional charges are the responsibility of the recipient. please familiarise yourself with your local import rules prior to ordering, as refusal of these charges will result in the order being returned to us and refunded, minus an $80 aud return shipping fee.

 

RETURNS

click here for the returns portal.

 

please note that we do not cover the costs of return shipping.

we accept returns on full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging. we reserve the right to reject returns that do not meet these criteria. we offer full refunds, exchanges, or 110% store credit. please note, we do not accept returns on discounted items or orders using promotional discounts, excluding the welcome 10% discount.

 

110% store credit

we offer store credit at 110% of your order value, with no expiry date, for full-priced items.

exchanges

we accept exchanges for full-priced items within 14 days of delivery, provided the desired style and size are in stock during the return period. if the item you require is unavailable, we recommend checking the product’s description for restock information, signing up for notifications, and opting for 110% store credit, or refund. 

if you require further assistance, please contact our customer service team at info@deijistudios.com.

 

refunds

we offer refunds for full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging. we reserve the right to reject returns that do not meet these criteria. once processed, the full value of the item(s) will be refunded to the original payment method, excluding any return shipping fees. please note that we cannot change card numbers or refund via a different method or to a different person.

after your refund has been processed, please allow up to 3 business days for the funds to appear back in your account, depending on your payment method.

we do not offer refunds on gift cards or any discounted items, including those purchased with promotional discounts.

 

faulty items

in the unfortunate event that your item arrives with manufacturing faults, please report this to customer service at info@deijistudios.com within 14 days of delivery for a replacement, repair, or refund.

items with manufacturing faults discovered after wear must be reported within 3 months of purchase. please note that items damaged due to incorrect garment care or general wear and tear are not considered faulty.

please email us to report a faulty item.

 

PLEASE NOTE

a receipt or proof of purchase is required, and items must be unworn and in their original condition with original packaging to be accepted and processed. we reserve the right to reject returns that show signs of wear or are in unsellable condition. we do not cover the costs of return shipping.

 

 

to initiate your return please click here.