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SHIPPING

*Please note there is a flat shipping rate of $85aud for Israel and $120aud for Greenland with no free shipping threshold, due to regional restrictions and higher shipping costs.

Orders under $250

Australia: $10 standard or $15 express shipping via AusPost.

 New Zealand: $15 flat rate express shipping via AusPost.

Rest of the world: individual rates are calculated at checkout with DHL Express Couriers. Duties and taxes are not included with the shipping cost, and will be charged directly to you by your local customs office to be paid prior to delivery. Please refer to the duties & taxes terms below before completing your purchase. 

Tracking & delivery

Once your order has been dispatched a shipping confirmation will be sent to your email with your tracking link and updates from the courier. 

All goods require a signature on delivery. Whilst we do everything we can to ensure safe delivery we are not liable for goods once signed for, as this is deemed as proof of delivery, or if the signature was waived to have the parcel left in a safe place and you cannot locate your parcel. 

If you are unable to be contacted upon delivery and the goods are returned to us, you will be refunded minus an $80aud return shipping fee. 

TAX & DUTY CHARGES

Taxes & duties are currently covered by Deiji Studios for Australia, New Zealand, Canada and the UK. For orders outside Australia, New Zealand, Canada and the UK, taxes and duties may apply - these charges are set by your local customs authorities and are your responsibility to pay prior to the delivery of your goods. 

Please check your local customs office for any applicable tax and duty costs before purchasing, as refusal to pay these charges will result in your order being returned to us and refunded, minus an $80aud return shipping fee.

New tariffs have been implemented by the US Government and will apply to imports. Please research and be aware of what these charges are as they may be applicable to be paid directly by you. Deiji Studios cannot take responsibility for any customs charges that may arise as a result of the tariffs. If you are located in the US, please ensure you are shopping from our US website here. 

PREORDER ITEMS

Our pre-order items secure goods that have not landed in our warehouse as yet, whereby limited numbers have been made available for purchase.  You will be charged when the order is placed in the same way you would a normal purchase, and your item will be priority dispatched once stock arrives.

Whilst we do our best to estimate arrival times, please note that these can vary at times due to circumstances out of our control. 

If your order includes both in-stock and pre-order items, the full order will ship once the pre-order item becomes available.

Customer Care

We are here to help. Our customer service team are available weekdays in AEDT.

For any shipping queries please email us at info@deijistudios.com, and our team will aim to respond to you within 3 business days.

RETURNS

Returns must be requested within 14 days of delivery. To initiate your return request, please click here for the returns portal and follow the prompts. Once your return request has been initiated, you will be sent an email with instructions on how to return your items.

We aim to process returns within 2 business days of receiving your return parcel. Please note that slight delays in processing timeframes may occur during collection launches and sale periods.

Return shipping is at the cost of the customer. Our warehouse and head office are located in Australia, and return fees will vary based on your location.

Refunds

We offer refunds for full-priced items within 14 days of delivery, provided they are returned in their original condition and packaging with tags attached. We reserve the right to reject returns that do not meet this criteria. 

Once our returns team have completed a quality check and processed the return, the full value of the item(s) will be refunded back to the original payment method, excluding any shipping fees. Please note that we cannot change card numbers or refund via a different method or to a different person.

Please allow up to 3 business days for the funds to appear back in your account once your refund has been processed, depending on your original payment method. Orders purchased using a gift card will be refunded back to the gift card.

We do not offer refunds on gift cards, or sale/discounted items including those purchased with promotional discounts. 

We accept exchanges for full-priced items within 14 days of delivery. Exchange requests are subject to stock availability at the time of the return being processed.  

If the item you have requested is unavailable, we recommend checking the product’s description for restock information, signing up for notifications, and opting for 110% store credit, or refund.

Sale items

In the unfortunate event that your item arrives with a manufacturing fault, please report this to customer service at info@deijistudios.com within 14 days of delivery for a replacement, repair, or refund. Please include a detailed description and clear images of the fault in your email. 

Items with manufacturing faults discovered after wear must be reported within 3 months of purchase. Please include a detailed description and clear images of the fault in your email. Items damaged due to incorrect garment care or general wear and tear are not considered faulty.

Customer Care

We are here to help. Our customer service team are available weekdays in AEDT.

For any return queries please email us at info@deijistudios.com, and our team will aim to respond to you within 3 business days.